1. Introduction

This Privacy Policy describes how we collect, use, and process your personal data through this website and other digital platforms we use, and how we comply with current legislation in this matter. Your privacy is important to us, and we are committed to protecting and safeguarding your privacy rights. For any communication related to this Privacy Policy, please contact us through the means provided on our website.

2. Collection and Processing of Personal Data

Considering the wide range of physical and digital channels through which you may interact with us, we may collect personal data in various ways and for different purposes.

• Through electronic means of contact, such as email, contact forms, comments and messages on social media platforms or messaging and calling platforms, your data is stored solely to enable us to respond to contact requests, process orders, and, where applicable, to monitor the quality of customer support services.

• Through browsing our website, and as a common practice in internet usage, we may collect data anonymously that identifies your IP address, your internet browser, visited pages, and other preferences through the use of cookies. Cookies are small files downloaded to your device that enable measurements, configurations, and additional features. Their use is optional, but some functionalities may stop working if they are disabled.

• Whenever we process an order, we record your data to ensure proper invoicing and delivery.

• In the event that we use analytics, online advertising, email marketing, or other communication and customer interaction platforms, we may collect specific individualized personal data or aggregated, general, and anonymous data regarding those interactions, including data on receipt, opening, and actions related to advertisements, links contained in messages, interactions with features and call-to-action buttons, among others.

Depending on the platforms we use, we rely on partner entities and subcontracted companies—such as in the areas of accounting, IT and software development, marketing, or transportation—that help us manage the business professionally. These partner entities also have their own privacy policies that comply with data protection legislation.

Some international platforms, from organizations such as Meta (Instagram, Facebook and WhatsApp) and Alphabet (Google, Gmail, YouTube, etc.), which we may use, also collect and process your data as part of their business models. These entities have their own privacy policies, which are independent from ours, operate on an international level, and are not managed or controlled by us. You may contact these organizations directly to learn more about how they manage your data.

Except for these interactions necessary for the legality, sustainability, and proper functioning of our activities, we do not transfer or sell any personally identifiable data to third parties.

3. Consent

Your consent is very important to us. In the various interactions and communications with us, you may be asked to consent to this Privacy Policy. By doing so, you are giving your permission for the processing of your personal data for the identified and selected purposes. You may withdraw your consent at any time.

4. Purpose of data processing

The personal data we collect varies in purpose, depending on the means and manner in which it is obtained. In general, your data will be processed for one of the following purposes:

• Provision or shipment of orders, goods, or services;

• Communication and marketing initiatives;

• Billing of purchased products or services;

• Statistical and technical analysis aimed at improving service delivery;

• Clarification of questions, quotation, management of suggestions, handling of complaints, and all other customer/user support initiatives and interactions between the parties.

Regarding cookies, they may serve the following purposes, processing activities, and configurations:

• User account-related cookies: If you create an account with us, we will use cookies to manage the registration process and general administration. These cookies are usually deleted when you log out, however, in some cases they may remain in order to remember your preferences in relation to the website.

• Login-related cookies: We use cookies when you are logged in so that we can remember this action. This prevents you from having to log in every time you visit a new page. These cookies are usually removed or cleared when you log out, ensuring that you can only access restricted features and areas while logged in.

• Website preference cookies: To provide the best browsing experience, we offer this functionality to set and remember your choices regarding how the website operates when you use it, so that this information can be recalled whenever you interact with a page or feature.

• Form-related cookies: When you submit data through a form, such as those found on contact pages or comment forms, cookies may be set to remember user details for future correspondence.

• Email newsletter-related cookies: If the website offers newsletter subscription services or other notification and communication systems, cookies will be used to determine and remember to whom certain notifications should be shown.

• Survey-related cookies: We may conduct surveys and questionnaires to collect valuable insights, useful tools, or to better understand our website users. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after page changes.
  
  

5. Data retention and security

The personal data of customers and other users is retained for the period necessary to fulfil the purposes for which it was collected, and for as long as required to comply with tax, legal, and judicial obligations, in accordance with the law. Once it is no longer needed for these purposes, it will be permanently deleted or, alternatively, anonymised, so that it can no longer be considered personal data as it will no longer identify a specific individual. Although data management through software applications and data transmission over the internet does not guarantee complete security against intrusions, we, together with our service providers and partners, make our best efforts to implement and maintain physical and digital security measures in order to protect your data in compliance with applicable regulations.

6. Customer/User Rights

We guarantee the rights of customers/users as data subjects. Accordingly, at any time you may exercise your rights of Access, Consent, Rectification, Erasure, Restriction of Processing, Data Portability, Complaint, and Objection to the processing of your personal data, by requesting their exercise through the contact details provided. If you exercise any of these rights, we will analyse your request and respond within a period of 30 days. We remind you that changes to data management settings may result in limitations or constraints in the way we communicate with you, whether through the services we provide or through the information we supply, both personal and digital, via electronic applications and our website. We also emphasize that there are tax obligations regarding the management of billing data that cannot be modified or deleted, under Portuguese legislation relating to organized or corporate accounting.

7. Changes to the Privacy Policy

This Privacy Policy may be changed at any time without prior notice. If such changes occur, they will be prominently displayed on the website for the convenience of customers and users.